Shipping Policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Custom orders may take additional time for order processing. (Length depends on customization order.) 

Shipping method

Shipping charges for your order will be calculated and displayed at checkout.

Local pick up & delivery

Sorry, there’s NO local pick up available. 

International Shipping

We offer international shipping to most countries. 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Decoylab is not responsible for these charges if they are applied and are your responsibility as the customer.
 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at shop@decoylab.com with your name and order number, and we will look into it for you.

If you know your tracking number, you can enter HERE.